EY New-AOA-Manager 

Sri Lanka, Western Province, Colombo 

599842663

Your key responsibilities

• Monitor operational measures (e.g. utilization, KPIs, Minimum commitment versus Actual hours transitioned).
• Develop strong relationship with onshore stakeholders (SAIL’s, off shoring partners & Area’s leadership) and manage their expectations on service delivery.
• Promote internal communication between teams and assist them in driving change and reinforcing quality through developing & following proper protocols.
• Promote training and development of knowledge for the entire AOA GDS teams through identifying training needs along with AM’s, TL’s with the help of knowledge champions .
• Develop succession planning, employee development and manage attrition in AOA GDS team.
• Assist in the recruitment process of AOA resources (Associate, Sr. Associate, Team Lead & Assistant Manager).
• Ensure coverage of rewards and recognition for the high performing associates .
• Set directions, mentor and guide team leaders & assistant managers to manage their own performance and of their teams and create pipeline of potential talent .
• Contribute to the culture of the broader EY GDS team
• Liaise with support functions like HR, L&D, Finance etc to adapt departmental plans and priorities to address business and operational challenges.
• Work with senior managers at GDS and Off shoring Program manager to look for more business growth opportunities & devise strategy to grow the scope of GDS AOA team.

Skills and attributes for success

• Excellent written, oral, presentation and facilitation skills including bi/multi-lingual skills for OCAs.
• Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization, organization, flexibility and self-discipline.
• Must have demonstrated project management experience.
• Proactive, organized and self-sufficient with ability to prioritize and multitask.
• Analyze complex or unusual problems and can deliver insightful and pragmatic solutions.
• Ability to quickly and easily create/ gather/ analyse data from a variety of sources.
• A robust and resilient disposition able to encourage discipline in team behaviours

To qualify for the role, you must have

• 9+ years’ experience (and demonstrated competence, depth, and breadth) of operational and project management experience
• 6+ years’ experience of people management, coaching and leveraging work through others.

Ideally, you’ll also have

• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

– and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.