JPMorgan Documentation Specialist genders 

Germany, Berlin, Berlin 

598566495

Job Description

Responsibilities:

• Developing, managing & executing procedure project from initiation through delivery
• Documenting and translating processes, procedures, how-to-guides, and knowledge guides and publishing them in the central repository or knowledge management tool
• Collaborating with process engineers, product owners, customer service teams, subject matter experts, and external stakeholders to establish the need and terms of procedural changes
• Working with the change management team and other stakeholders to deliver procedures and how-to-guide changes.
• Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions etc. and critically evaluate information gathered from those sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes

Required qualifications, capabilities and skills:

• Relevant industry experience in documentation management or record keeping, preferably experience in procedure writing or technical writing
• Strong analytical and time management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.
• Demonstrate organizational skills and ability to handle working within strict timelines.
• Proof reading knowledge to translate the documentation from English to German
• Accelerated skills in MS Office specially Word documentation.

Preferred qualifications, capabilities and skills:

• Procedure documentation / writing experience for Processes within the Operations area.
• Experience in using company-wide requirements definition and management systems and methodologies.
• Hands-on experience with any translation tool or application.