Microsoft Support Engineer Azure Compute 

Australia, New South Wales, Sydney 

598233106

Required:

• 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

Qualifications:

• System administration on OS (Windows, Linux)
• Azure Core Platform (Compute, Storage, Networking)
• Hands-on development/implementation experience
• Enterprise application/system implementation and maintenance experience is a plus
• Subject Matter Expert knowledge of Azure Compute

BS in computer science or engineering preferred

Soft Skills:Ability and motivation to learn behaviors of unfamiliar components/technologies as needed
Ability to discovery, recognize and assess alternate solutions to a problem
Ability to drive discussions remotely with authorityGood communications skills and the ability to present complex technical issues clearly and concisely to a general audience

Language Qualification
English Language: confident in reading, writing and speaking.

This position requires flexibility in working shift based on the business needs.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements