Citi Group Applications Support Sr Analyst - C12 PUNE 

India, Maharashtra, Pune 

596426537

Responsibilities:

• Provide Hands-on Level 2/3 support for business applications, troubleshooting technical and functional issues
• Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues.
• Write strong SQL queries/scripts for data analysis and problem resolution
• Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
• Collaborate with cross-functional teams to identify and resolve production issues
• Create and maintain documentation related to production issues and resolutions
• Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
• Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
• Coordinate with SA and EAP teams on the System updates, green zones and COB activities
• Monitor and Manage Inbound and Outbound feed SLA breaches
• Provide timely updates on system performance and issue status to senior management
• Participate in on-call rotation and respond to production issues after business hours
• Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

Qualifications:

• 8-12 years' experience in an Application Support role.
• Manage job orchestration using tools like Autosys and other schedulers.
• Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
• Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
• Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
• Issue tracking and reporting using tools such as ServiceNow, Jira
• Experience with some programming languages and willingness/ability to learn.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Understanding of financial domain (in the areas of Markets data, Funds Transfer Pricing and Liquidity Premium) is an added advantage
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders
• Proficiency in MS Office (Excel, PowerPoint) tools

Education:

• Bachelor’s/University degree or equivalent experience
• Master’s degree preferred.

Time Type: