Microsoft Senior Product Manager 

Taiwan, Taoyuan City 

596396332

We are deeply committed to diversity and inclusion. We believe that the best software comes from diverse, inclusive teams that celebrate the unique backgrounds, perspectives, and skills of all team members. The more we come together, the more we will achieve. We thrive in a fast-moving environment that lets us quickly explore, iterate, and deliver value to our customers. We leverage frequent opportunities to engage directly with executives and customers to review our ideas and work. Our colleagues are among the best in the industry and share an intense passion for delivering amazing products. We’re also a team that likes to have fun and continually learn, and we build that attitude into how we work together and what we create.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• 6+ years in product management, withexperience in native mobile apps.

• Experience infundamentals onweb or native apps.

• Strong analytical skills and experience running evaluations and experiments.

• Excellent collaboration with cross-functional teams.

• Experience withAI-powered applicationswith focus on mobile apps.

• Familiarity with Microsoft Graph, LLMs, or other AI APIs.

• Familiarity with mobile analyticsandexperimentation.
• Demonstrated success launching v1 products and scaling adoption.

• Define and drive chat fundamentals for the mobile app, focusing on First Time Resolution (FTR), satisfaction rate, and time to load.

• Establish andmonitorkey metrics: FTR, satisfaction rate, load time, and responsiveness.

• Design and run evaluations (A/B tests, live experiments) to continuously improve chat quality and performance.

• Partner with engineering and design to deliver a robust, scalable, and secure mobile chat experience.

• Use data and customer feedback to inform decisions and iterate rapidly.

• Embody ourand