Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
What will you be doing?
- Serve as the first point of contact for customers seeking technical assistance.
- Perform troubleshooting and provide the best solution based on the issue and details provided by customers
- Install and setup end-user's workstation environment
- Direct unresolved issues to the next level of support personnel
- Document and Record events/problems and their resolution in logs and KBs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on internal procedures
- Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues