Qualcomm Identity Support Analyst Senior 

India, Telangana, Hyderabad 

594828432

Job Area:

Information Technology Group, Information Technology Group > Identity Support Analysis

Title: Identity Support Analyst, Specialist

Must have:

• Need exposure on Account and Group lifecycle management

• Hands-on Privileged Access Management (PAM)

• Security-centric mindset, understand security implications on changes in IAM

• Experience with any provisioning tool (OIM /SUN IDM, salesforce so on)

• Experience in Azure Administration, provision, enable, term of Azure accounts

• Experience on any ticketing tool (Service now, Remedy, Jira so on)

• Hands-on experience in Active directory, basics of PowerShell scripting

• Problem-solving skills, multi-tasking and working in a fast-paced environment, ability to provide RCA

• End to End understanding of Identity and Access Management systems, from HRMS to IAM to Directories

• Minimum 6 + years of working knowledge on Identity and Access Management processes, systems

• Understanding of SOX, internal audit, and compliance

• Communicating to Executives, reporting, analytical skills to build information out of data

• Ability to queue management, and help team to meet the established KPI’s and KRI’s

Responsibilities:

• Deliver efforts in maintaining the security posture with high-quality service customer support across the organization.

• Proactively troubleshoot complex tasks and/or escalate to provide timely resolution

• Work with the business, technology, and daily operations to manage competing priorities

• Actively review Standard Operating Procedures to update and review data across the team

• Participate in project and execute activities/tasks before deadline

• Ownership of Queue management in Service Now and Jira, and understanding and meeting KPI’s / KRI’s of the team

• Engage in major incidents, complex issues and provide technical guidance, RCA, next steps to the team

Additional Skills:

Security-centric behavior with excellent customer service skills and a pro-active attitude are required. Must have the ability to operate independently, efficiently, and professionally in a fast-paced IT environment. Possess the ability to multi-task, ability to prioritize, organize and pay attention to detail. Strong written and oral communications with the ability to effectively communicate with all levels of the organization including technical staff, non-technical staff, and management. Must be self-reliant and capable of working in a team-oriented environment. Absolute problem solver. PowerShell skill is a bonus

Education Requirements:

• Bachelor's in Information Technology or related discipline preferred. Computer certifications desired

• Bachelor’s degree and 6+ years of working knowledge in End-to-End IT Identity life Cycle Management with knowledge on supporting any Identity Lifecycle app like OIM, Salesforce, SUN IDM so on

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.