I. Position Description
spanning the entire procure to pay process.
- Utilize our flagship p2p tools, such as our Purchasing, Invoicing, and Travel and Expense systems, to actively support global users.
II. Scope of Responsibilities
- Identify and investigate intermediate to difficult issues raised by our users (suppliers, tvc and
- Identify the root cause of process gaps, knowledge gap, training gap, etc..
- Communicate effectively and timely to resolve issues.
- Perform basic processing requests such as assisting with urgent payments, or verifying
supplier identity for sensitive information updates
- Contribute to group success of meeting and/or exceeding operational metrics (SLAs)
to optimize existing or new processes and tools
execution and resolution of the case
- Provide process improvements that will prevent the recurrence of client escalations
- Excellent communication skills including full working knowledge of written and spoken English
- Experience working with finance or accounting-related products
- Attention to detail with the ability to effectively multitask and work independently
- Experience with Google Docs suite of products
- Previous experience with a major service ticket or incident management system (i.e. Remedy,
Track-IT) is a plus
- Additional languages are a plus
- Knowledgeable in creating desktop procedures (DTP)
