Citi Group PAM - Telesales Analyst Inteligencia en Control de Riesgo C09 

Mexico, Mexico City 

594192171

Responsibilities:

• Manage sales and deliver performance via telecommunications with customers
• Contact customers with needs via call and provide the best financial solution
• Introduce competitive products and financial services to enhnace customer's engagement with the bank
• Provide consultations and sell products so as to meet customer's financial needs
• Seek client acquisition in collaboration with Internet and mobile channels to expand new customer base
• Provide excellent customer service to maintain customer relationship and improve customer satisfaction
• Provide differentiated customer services and enhance market position
• Conduct inbound or outbound non-face-to-face consultation services and sales activities regarding loan products
• Achieve monthly goals by providing consultation on automatic/general extension to customers via non-face-to-face interactions
• Improve productivity via cross-selling and referral of loan products and maintain/manage customers via anti-attrition program
• Maintain/manage secured loan(mortgage etc.) customers via retention activities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Knowledge on the bank's products
• Consistently demonstrates clear and concise written and verbal communication skills
• Conveys ideas effectively in oral Tele-sales skill and persuasive/effective pitch skill Customer service-oriented mindset
• Proficient in Microsoft Office with an emphasis on MS Excel
• Tele-sales manner
• Preventive efforts to manage customer complaints
• Proactive attitude

Education:

• Bachelor’s/University degree or equivalent experience

Licenciatura en inteligencia Estratégica (Deseable) o afín.

Ingles Básico - Intermedio (Deseable)

Experiencia en ambiente telemarketing (Deseable)

Experiencia en control y riesgos

Monitoreo de apego a marco regulatorio con proveedores

Time Type:

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