PNC Engineering Manager Senior- Contact Center Technologies 

United States, Pennsylvania, Pittsburgh 

594050646

This position will be focused on Contact Center technologies in the PNC Care Center MIS team. Required skills include:
- Background in Contact Center Technologies such as IVR, Call Routing, Agent Desktop, Workforce management, and/or Call recording
- Prior experience with Genesys Cloud’s CCaaS solution.
- Ability to define accurate timelines
- Prior experience as some type of lead or manager within a Technology organization- Experience with DevOps, SDLC, ITIL
- Ability to manage multiple development projects, crews, and people at the same time.
- Capacity to allocate resource assignments to different priorities
- Should have skills to make recommendations on technical requirements/designs/etcJob Description

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design.
• Identify issues, share best practices, and drive continuous improvement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Agile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging Technologies, Influencing, InnovationRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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