SAP Major Incident Manager - ECS Delivery Technical Ops team 

India, Karnataka, Bengaluru 

592376787

What you'll do:

• Participating in and driving of internal technical calls. Continuous and thorough documentation and reporting of progress made towards resolution.
• Getting involved in customer communication in case customer facing teams require support.
• Coordinate implementation of safeguarding structures.
• Closely working with business in a customer-oriented manner and with proactive service attitude in a highly motivated, globally distributed team.
• Make tactical decisions and take required actions to restore degraded services within SLAs.
• Support overall organization in continuous improvement by applying learnings from past escalations to future ones.
• Create and implement change request documentation.
• Be available for on-call duty on rotation basis.

What you bring:

• Graduate or Master's Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• 7+ years professional experience, out of which minimum 5 years in IT Infrastructure functions
• Experience in Performance tuning, Technical reviews and Audits Knowledge of High Availability/Disaster Recovery Strategy
• Has experience working in a global/multi-cultural environments
• ITIL knowledge is desirable
• Experience in communication with customers and management as required
• Manage complex and highly situational cases
• Clear and assertive communication
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

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