Microsoft Technical Support Advisory - EXO 

Taiwan, Taoyuan City 

589505659

Preferred Qualifications, Abilities and Experience

• Basic understanding of O365 concepts and SaaS concepts a must.
• Experience in working on Microsoft Exchange Serve 2007/2010/2013/2016.
• Experience in working on Microsoft Exchange Server 2007/2010/2013/2016 Hybrid Environment Setup with Exchange Online.
• Command over client server integration and mail flow concepts.
• Networking (DNS/Routing/Netmon ), AD Concepts 2003/2008, Federation
• Good to have experience in working on O365 and knowledge of Windows Azure ADconnect.
• Passionate about cloud technology.
• Effectively communicating with customers and stakeholders via, phone, email or any other available means
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Demonstrate leadership through personal responsibility, accountability and teamwork.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Own and resolve technically complex mission critical or politically hot customer issues
• Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
• Interact with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Share knowledge with others through solution documents, contribute to social media, engage technical communities, build automated self-help solutions and create training.

Required/Minimum Qualifications

• 3+ years prior product, customer support and/or technical support experience.
• Language Qualification: English Language: fluent in reading, writing, and speaking.
• 7+ years prior product, customer support and/or technical support experience
• Experience in working on Microsoft Exchange Server 2007/2010/2013/2016.
• Experience in working on Microsoft Exchange Server 2007/2010/2013/2016 Hybrid Environment Setup with Exchange Online.
• Command over client server integration and mail flow concepts.
• Networking (DNS/Routing/Netmon ), AD Concepts 2003/2008, Federation
• Good to have experience in working on O365 and knowledge of Windows Azure ADconnect.
• Passionate about cloud technology.

Readiness:
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.