GE HealthCare Graduate Services Trainee 

South Korea, Seoul 

588920553

• Installation and Maintenance:Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.

• Customer Support:Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.

• Problem-Solving:Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary

• Documentation:Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality & Compliance training within the defined deadlines

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Educational Background:Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.

• Communication Skills:Must have TOEIC 750 above orequivalent English skills.Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.

• Work Experience:Fresh graduate or individuals with less than 2 years of experience

• Technical Skills:An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT withWindows/Servers/Linuxand networking fundamentals

• Problem-Solving Abilities:Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.

• Adaptability:Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.

• Team Player: