SAP Solution Support Engineer 

India, Karnataka, Bengaluru 

587928679

What you'll do:

As part of the Business Network for Procurement team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications.

• Using knowledge of SQL and Java to troubleshoot and resolve issues
• Focusing on customer service, including frequent, high quality communication
• Provide direct technical assistance with customers via Service Now[SNOW]
• Own and manage concurrent cases in a ticketing system
• Provide ongoing and timely communication to customers regarding the status of their issues
• Create internal/external content for SAP Ariba’s User Community and internal knowledge base
• Collaborate with and develop strong working relationships with cross-functional, global teams
• Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects
• Provide on-call support during evenings and weekends as required by a rotational schedule
• All other duties as assigned

What you bring:

• Mandatory 4-8 years of experience with one or more of the following:
• Hands-on experience on SQL, Reading Java and object-oriented programming
• XML, IDOC, HTTP, SOAP UI and HTML
• Troubleshooting and debugging common web-browser issues
• SSO (Single Sign-on) technologies, particularly SAML
• Exceptional written and oral communication skills
• Effectively handle difficult and challenging customer interactions
• Proven ability to manage multiple tasks or projects with changing priorities
• Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
• Ability to work cross-culturally and think out of the box
• Prior experience on SAP Ariba application (Preferred)

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Job Segment:ERP, Technical Support Engineer, Cloud, Developer, Java, Technology, Engineering