Bachelor's degree in Engineering, Computer Science, or equivalent practical experience.
15 years of experience in engineering.
Experience in providing support services.
Preferred qualifications:
Experience managing complex escalations.
Leadership experience in technical support, preferably with Cloud products, with strong management, capacity planning, resource optimization, and team development skills.
Excellent strategic thinking and problem-solving skills, and ability to drive innovation and operational excellence in fast-paced, high-growth environments.
Deep technical expertise in cloud products and the technology stack, including the ability to design and implement cloud architectures and solutions.
Customer-centric mindset and excellent communication and collaboration skills.