Team8 Talon-Technical Support Engineer 

Israel, Tel Aviv District, Tel Aviv-Yafo 

587036208

Key responsibilities:

• Solve complicated scenarios by building relevant environments and investigating the issues.
• Provide technical support to customers and partners.
• Work with our Engineering team and influence the operability of the product.
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

• Team player, positive attitude, problem-solver, Hands-on.
• At least 2 years of experience with technical support or networking.
• Proven experience working in the cyber security industry.
• Strong experience with Windows OS, Linux OS, and Mac OS-based applications (Installation, troubleshooting, Debugging).
• Highly proficient with Cloud infrastructure, understanding malware, exploits & operating system structure.
• Experience with Endpoint security software (Antivirus, DLP, IPS, NAC), Knowledge of SIEM, vulnerability management tools, Identity providers, and firewalls.
• Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues.
• Excellent verbal and written communication skills in English.

Nice to Have:

• Experience with scripting languages like Python or Bash.
• Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop).
• Previous experience with Datadog.
• Familiarity with customer care tools like Freshdesk or Zendesk.