Monday Scale Customer Success Manager 

United States, New York, New York 

586218180

Please note this is a
hybrid roleand requires 3 days in office and 2 days working from home!

• Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth
• Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
• Identify, design, and being able to achieve the customer's goals in a short-term relationship
• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of and growth
• Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
• Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
• Represent the voice of the customer and influence the product development roadmap.

• 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
• High prioritization skills and process orientation
• Context switching - manage different (multiple) accounts at different stages in the life cycle
• Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives

Visa sponsorship for this role is currently not available.