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JPMorgan Lead Infrastructure Engineer - NICE NTR-X Calabrio ASC Ring Central Verint 
India, Karnataka, Bengaluru 
58531782

01.07.2025

Job responsibilities

  • Serve as the technical lead and SME for NICE NTR-X deployment, configuration, and support.
  • Lead a team of platform engineers, setting priorities, providing mentorship, and driving delivery.
  • Partner with product, compliance, and architecture teams to ensure regulatory and operational requirements are met.
  • Define and implement best practices for voice capture, data retention, failover, and resiliency using NICE NTR-X.
  • Collaborate with vendors (including NICE) to troubleshoot issues, influence roadmaps, and optimize platform usage.
  • Own the platform lifecycle—from proof of concept, to certification, deployment, upgrades, and sunsetting.
  • Oversee observability, monitoring, and platform health, ensuring reliable capture and export of recordings.
  • Drive automation and platform efficiency, reducing manual tasks and operational risk.
  • Work closely with compliance and architecture leaders on innovative recording strategies.

Required qualifications, capabilities, and skills

  • Formal training or certification oninfrastructure disciplinesand 5+ years applied experience
  • Hands on experience in platform engineering or infrastructure roles, with at least 3 years in a leadership position.
  • Proven, hands-on experience with NICE NTR-X, Calabrio, ASC, Ring Central or Verint, including setup, support, and customization.
  • Strong understanding of VoIP protocols (SIP, RTP), API’s, telephony systems, and call capture workflows.
  • Experience in regulatory or compliance-driven environments, especially in the financial services industry.
  • Deep knowledge of resiliency patterns, high availability, and scalable system design.
  • Comfortable working across Linux environments, with scripting (e.g., Python, Bash), APIs, and automation tools.
  • Excellent communication and stakeholder management skills.
Preferred qualifications, capabilities, and skills
  • Experience integrating NICE NTR-X, Calabrio, ASC, Ring Central or Verint with platforms like MS Teams, Unigy, Cisco, or Zoom.
  • Familiarity with cloud-based recording solutions or hybrid architectures.
  • Background in DevOps practices, containerization (Docker/Kubernetes), and CI/CD pipelines.
  • Prior experience managing vendor relationships or leading platform certifications.