Required qualifications, capabilities, and skills
- Formal training or certification oninfrastructure disciplinesand 5+ years applied experience
- Hands on experience in platform engineering or infrastructure roles, with at least 3 years in a leadership position.
- Proven, hands-on experience with NICE NTR-X, Calabrio, ASC, Ring Central or Verint, including setup, support, and customization.
- Strong understanding of VoIP protocols (SIP, RTP), API’s, telephony systems, and call capture workflows.
- Experience in regulatory or compliance-driven environments, especially in the financial services industry.
- Deep knowledge of resiliency patterns, high availability, and scalable system design.
- Comfortable working across Linux environments, with scripting (e.g., Python, Bash), APIs, and automation tools.
- Excellent communication and stakeholder management skills.
Preferred qualifications, capabilities, and skills
- Experience integrating NICE NTR-X, Calabrio, ASC, Ring Central or Verint with platforms like MS Teams, Unigy, Cisco, or Zoom.
- Familiarity with cloud-based recording solutions or hybrid architectures.
- Background in DevOps practices, containerization (Docker/Kubernetes), and CI/CD pipelines.
- Prior experience managing vendor relationships or leading platform certifications.