SAP Customer Success Partner Senior Advisor 

India, Maharashtra, Mumbai 

58355010

What you'll do:

S-CSPs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized. The focus of this position is to join the CX Customer Success Partner (CSP) team and become the trusted advisor to some of our flagship APJ customers, helping them drive a roadmap for CX adoption and consumption across their organisation.

• Responsible to Build, develop and manage relationships with Enterprise customers, from C-level executives to Project execution levels with both Business and IT stakeholders across India region, ensuring they are successful in the adopting the CX solutions, resulting in customer satisfaction, retention, and growth
• Understanding customer’s business models, priorities, objectives, and goals to identify potential operational and commercial risks, retain current revenue footprint and more importantly focusing on expansion opportunities
• Help customers to accelerate and Innovate with Growth mindset and device a plan towards defining CX roadmap which aligns with their business priorities
• Developing and executing a proactive “customer first” retention and expansion strategies in conjunction with other internal SAP account team members
• Working proactively with customers to improve consumption and maximizing the value of the customer’s subscriptions
• Providing leading practice advice and guidance to customers for operating their Customer Experience cloud solutions and related governance
• Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio
• Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance, renewal forecast, and optimized contractual opportunities

What you bring:

• Experience working in the SAAS Enterprise. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• Minimum of 8+ years of experience managing complex customer engagements or other customer facing experience
• A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve
• Have a strong customer first mindset and customer empathy.
• New ideas, Open to change, passion for learning new things and enjoy problem solving.
• Strong oral and written communication skills with the ability to credibly present and communicate recommendations to C-Level & senior management in organizations.
• Work Experience or Domain Knowledge in at least one of SAP Customer Experience solutions such as Sales, Service, Marketing, Commerce, Customer Data, AI is highly valued
• Strong understanding of Cloud concepts and can guide customers on technology architectures and strategies. Certifications in enterprise architecture is not required but highly valued
• Experience developing account management plans and with contract negotiations
• Manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.

Location:Mumbai, Gurgaon

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