SAP Specialist Customer Success Manager S-CSM 

South Korea, Seoul 

583110224

Who you’ll become

As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the S-CSM/E-CSM role, a criticalcustomer facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

S-CSM focus areas:

• – Knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI.

What you’ll bring

• 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.
• Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
• Strong communication skills including fluency in English and local language.
• Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
• Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.

1) 2-3년 Working experience : Consulting /Sales /Account management 부문에서S

2) 영어/한국어)능력 우수한 분

3) 남성분들의 경우 병역필 또는 면제자로 해외여행에 결격사유가 없는 분

4) 10월 31일(목요일) 오전 8시 30분-오후 4시까지 진행되는 Virtual Boot Camp (Zoom) 참석 및 면접 진행이 가능한 분

4) 2025년 3월 3일(월요일) 입사가 가능한 분

- 10월 31일(목요일) Bootcamp 면접

- 11월 첫쨰 주 중 : 최종 면접 완료 예정 / 합격자 개별 통보

- 입사일: 2025년 3월 3일(월요일)

1) 제출서류:포함하여 MS Word 또는 PDF 형식의 1개 파일로 제출

3)

• 각 면접 일정은 서류 전형 합격자에 한해 개별통지 합니다.

• 접수는 해당 Job지원 링크 (SAP Career Website)를 통해서만 가능합니다.

• 지원서 내용이 사실과 다른 경우, 합격 및 입사가 취소됩니다.