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GE HealthCare Graduate Services Trainee 
Australia, South Australia, Adelaide 
582747990

Yesterday
Graduate Services Trainee - South AustraliaJob Description

As a Graduate Services Trainee, you will play a key role in meeting the ongoing maintenance requirements and reliability of our healthcare equipment both remotely and at client sites. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for performing service activities and driving customer satisfaction through Service Excellence.

This position is a.


Responsibilities:

  • Remote Support: Provide prompt service to customers via phone support and network tools to troubleshoot, resolve, or triage equipment issues, aiming for remote fix where possible.
  • Technical call triage: Work with the field service team to minimize equipment downtime by creating accurate technical ‘game plans’ for first-time fixes on-site.
  • Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, product recalls, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
  • Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
  • Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
  • Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).
  • Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

  • Educational Background : Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
  • Work Experience: Fresh graduate or individuals with less than 2 years of experience
  • Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals.
  • Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
  • Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
  • Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
  • Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.
  • Drivers License: A valid drivers license will be required for this position as you will be required to attend the office and visit customer sites independently
  • Working Rights: Full working rights in Australia required

What’s in it for you?

  • A competitive remuneration package and benefits; including a Company Vehicle
  • Gain real world experience through a mixture of 1-1 mentorship and a comprehensive training curriculum
  • Each day brings a new location, challenges, and an opportunity to work with some of the brightest minds in the healthcare industry

Inclusion and Diversity:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.