Responsibilities
- Assist in compiling monthly and quarterly performance metrics to allow for regular internal and external review.
- Identify and report on trends in metrics, case volumes, challenge categories (pricing and reference data), across all IDS support teams for our major customers.
- Involvement in tracking strategic client impact for major production incidents (clients reaching out, client requesting ISR/RCA, etc.)
- Participate in producing statistics and presentations for client Quarterly Service Reviews. Periodically join QSR engagements as needed.
- Assist in tracking trends in ISC adoption and compile strategic client feedback for future enhancement considerations.
- Explore opportunities to improve upon existing Product Analysis Review (PAR) documentation, as well as effectively maintaining on a go forward basis.
Knowledge and Experience
- Knowledge of the Financial Data Services industry with a minimum of 1 to 3 years of experience
- Track record of collaborating with multiple teams to achieve objectives
- Excellent problem solving and planning skills
- Fast, reliable, responsive, proactive, friendly, dynamic and professional
- Able to multitask and take command of situations with confidence and control
- Proven success working in a team environment
- Positive attitude and deep customer service orientation
- BA or BS required
