Required/minimum qualifications
Subject matter expertise (certifications +3 years work experience) in designing cloud and hybrid solutions that run on Azure, including:
• Compute
• Network
• Storage
• Monitoring
• Security
• Azure administration
• Azure development
• DevOps processes
• Identity, governance, and monitoring solutions
• Data storage solutions
• Business continuity solutions
• Infrastructure solutions
Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including:
• Developers
• Administrators
• Security engineers
• Data engineersYou will:• Create and Update deep technical understanding and documentation of the customer’s technology and solution (KnowMe) and Workload record(s) for their assigned solutions.
• Deliver Onboarding Assessments and define and drive Delivery Plan
• Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments
• Ensure successful delivery of remediation activities
• Identify trends, analyze and coordinate delivery opportunities
• Provide case trend analysis and recommend remediation activities during regular customer reviews
• Function as a Trusted Advisor
• Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs.
• Provide RCA in coordination with AED (Azure Engineering Direct) for critical incidents (Sev A/0)
• Provide advisory support with deep technical focused analysis and KnowMe.
• Responsibility for driving towards a stable and robust solution and minimiz reactive demand and time to recovery.
• Deliver relevant/accredited proactive services
• You will share and gain knowledge through technical communities.
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