NICE Implementation Engineer 

Japan, Tokyo 

581814484

How will you make an impact?

• Providing technical configuration and scripting as required.
• Providing process, data and object modeling in a variety of application and database environments.
• Providing call flow design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Providing technical architecture best practice and leadership, analysis, design, development, and enhancement.
• Maintaining your expertise in industry leading contact center technologies.
• Supporting existing project managers via management of end-to-end system life cycle development of small to large-scale projects.
• Developing costing proposals for change requests in projects, perform risk analysis, and manage change control.
• Providing business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Presenting a professional image in conduct, attitude and attire.
• Assisting with the development of client information management standards and evaluation of technology trends.
• Contributing to business area assessment, user needs analysis and business systems design.
• Assisting with comprehensive cost/benefit analysis and preparation of business cases for new projects.
• Supervising during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

Have you got what it takes?

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis
• Expert Services: deep skills in specialized technical & functional areas
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

You will have an advantage if you also have:

• Prior consulting experience.
• Contact center operational experience
• Contact Center software solution experience
• Telecom Industry Experience is plus

Director, Professional Services CX
Individual Contributor