KLA Product Engineer 

United States, California, Milpitas 

580376326

Job Responsibilities:

• Play a large role in assessing products with respect to craft for reliability, stability, and serviceability.
• This individual will be working in clean room environment
• Participate in the developmentandtesting of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for crafting our products and the field service teams responsible for product maintenance and support.
• Assemble and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues.
• Help develop and detail technical service procedures.
• Train support personnel such as tech support and customer support engineers.
• Develop new training materials which may include written documents, video tutorials and on-line web-based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
• Take a proactive approach to improving service quality and profitability.

Preferred Qualifications:

• Consistent track recordto work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Results oriented and driven to excel.
• Enjoys guiding, solving, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of relevant, sophisticated technical information.
• Natural curiosity, inventiveness, and an interest in making things work better.
• Niche Background to bring new perspectives to the team.
• Background developing and delivering remote technical training applying virtual reality, augmented reality and video.

Minimum Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
• Travel 20-30% internationally