Uber Salesforce Business Analyst 

United States, West Virginia 

580000485

What You’ll Do

• Support the day-to-day maintenance of the Salesforce system and external web portal.
• Act as a liaison between business stakeholders and engineering teams to triage feature requests, define business requirements, coordinate builds, and test solutions.
• Develop and maintain detailed documentation, including release notes, user guides, and training materials.
• Work closely with business stakeholders to gain a deep understanding of their business processes and pain points.
• Translate business requirements into functional specifications and user stories for the engineering team.
• Periodically review Salesforce user access permissions to ensure privileges are commensurate with user job duties.
• Monitor and evaluate the performance of Salesforce solutions, recommending enhancements and updates as needed.
• Stay up-to-date with Salesforce releases, features, and best practices to ensure the organization leverages the latest capabilities.

• A minimum of eight (8) years of operations, program management, consultant, or relevant experience.
• Two (2) years of Salesforce experience with a strong understanding of Salesforce platform capabilities, including customization, configuration, and integration.

Preferred Qualifications

• A Salesforce certification such as Salesforce Administrator, Business Analyst, Platform App Builder is a plus!
• Curious and self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action.
• Strong interpersonal skills and highly collaborative with both business leaders and cross-functional partners, with a strong ability to build relationships, gain credibility, and partner with others
• The ability to juggle multiple projects at a time in an exciting, fast-paced environment, both collaborating as a team to stay in sync and working independently to get the job done.
• Experience with Agile methodologies and project management tools.
• Proficiency in creating and managing reports, dashboards, and data analysis within Salesforce.
• Embody the highest standards of integrity, ethics, and accountability.
• Enthusiastic about Uber and the opportunity to have a big impact!

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.