Wells Fargo Lead Systems Operations Engineer 

India, Karnataka, Bengaluru 

57861470

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• 5+ years of experience inChange/problem/incidentmanagement experience
• For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• 5+ years of experience in Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
• Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Service Now
• Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup)

Job Expectations:

• Basic Understanding of Windows and Unix Server Operating systems.
• Understanding of Client-Server Technologies
• Understanding of Network components.
• Should have good communication skills. (English both Verbal and Written)
• Have understanding of Incident Management
• Should be able to assess the impact of Incident
• Classify the Incident severity
• Run Incident bridge
• Engage appropriate support teams and work collaboratively towards resolution
• Manage communications to stakeholders and senior management
• Manage Root Cause analysis.
• Change Management
• Problem Management.
• Event Management
• Knowledge management
• Create and maintain Run books
• Review and Tag Knowledge articles with alerting/monitoring systems.
• Manage application build and configuration documentation.
• Maintain KB in ServiceNow and Confluence
• For experienced resources look if they have understanding of L1/2/3 kind of setup.
• Flexible to work in shifts.
• Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans.

24 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.