Airbnb Senior Community Engagement Manager Korea 

South Korea, Seoul 

578280253

Responsibilities

Overall:

• Act as the primary bridge between the local Airbnb team and the Korea Host Community, coordinating and prioritizing cross functional activities that entail community action.
• Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth:

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts across Korea

Community Engagement:

• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
• Support global Community Engagement Programming and evolve for local language and needs
• Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Organize and lead effective Community events, both online and in-person

Community Impact:

• Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
• Develop resources, engaging and high impact communications, and training materials for cross functional business partners.
• Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
• Influence regional prioritization, process improvement, and program feedback.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.
• Act as a go to for Community team with regards to local insights and feedback

Your Expertise:

• 8+ years of experience in Community Management - experience in Community events, online engagement, or distributed communities also helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience leading programs and processes.
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Entrepreneurial, solution oriented, growth mindset
• Highly autonomous and self-driven
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Passion for Airbnb, our Hosts, and the mission of the company