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Airbnb Senior Community Engagement Manager Korea 
South Korea, Seoul 
578280253

21.09.2024

Responsibilities

Overall:

  • Act as the primary bridge between the local Airbnb team and the Korea Host Community, coordinating and prioritizing cross functional activities that entail community action.
  • Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.
  • Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth:

  • Recruit, onboard, and manage new Community Leaders and launch Host Clubs
  • Growing Host representation in Host Clubs
  • Testing new methods for connecting Hosts across Korea

Community Engagement:

  • Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
  • Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
  • Support global Community Engagement Programming and evolve for local language and needs
  • Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
  • Organize and lead effective Community events, both online and in-person

Community Impact:

  • Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
  • Develop resources, engaging and high impact communications, and training materials for cross functional business partners.
  • Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
  • Influence regional prioritization, process improvement, and program feedback.
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.
  • Act as a go to for Community team with regards to local insights and feedback

Your Expertise:

  • 8+ years of experience in Community Management - experience in Community events, online engagement, or distributed communities also helpful.
  • Previous experience scaling communities while maintaining high engagement.
  • Strong project management skills with experience leading programs and processes.
  • Ability to approach Community through a strategic business lens and align Community goals with business goals.
  • Entrepreneurial, solution oriented, growth mindset
  • Highly autonomous and self-driven
  • Strong verbal communication and interpersonal skills
  • Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
  • Passion for Airbnb, our Hosts, and the mission of the company