Armis Resident Engineer 

Costa Rica, San José 

577218630

The Armis Resident Engineer will be responsible for full platform management, including, but not limited, to the following activities:

• Understand the customer’s key use cases and security goals
• Collaborate with the customer’s technical team to refine and translate complex requirements into expected deliverables for each stakeholder
• Develop dashboards, dashlets, and reports that align with business requirements
• Spearhead deployment and expansion of the customer’s Armis platform
• Ensure operational uptime of the platform
• Perform deployment health checks
• Understand how the customer is utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Apply analytical skills and technical knowledge to solve product and network problems
• Collaborate with the customer’s technical teams to develop and build out use case playbooks
• Maintain knowledge of 3rd Party solutions and integrations with the Armis platform within the assigned customer environment
• Drive customer adoption
• Collaborate with internal Armis resources to drive account success
• Build trusted relationships with relevant, technical users and stakeholders
• Provide technical product training
• Deliver metrics, monthly status reports, and support the Quarterly Business Reviews
• Identify product expansion opportunities

Qualifications:

• 6+ years as a Resident Engineer, Professional Services Engineer, Consultant, or IT/Operations Engineer
• 6+ years designing, deploying, configuring, supporting, troubleshooting, and debugging SaaS deployments
• 6+ years in network engineering, architecture, or network design
• 6+ years experience working in Security/IT
• Applied knowledge of the networking industry, products, and protocols.
• Track record of successful problem solving and delivering known solutions with a high level of customer satisfaction
• Ability to work effectively in an interrupt driven environment with limited or ambiguous direction
• Proactive
• Customer first attitude
• Ability to travel as needed (exception: Centers of Excellence locations)

Technical Skills

• B.S in IT, IS, CS, MIS, (or equivalent degree)
• Moderate understanding of API based security and compliance standards
• Good level of experience in Cyber Security (Endpoint, SOAR, SIEM)
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
• Moderate understanding of Python, C, C++
• Moderate level of networking experience (LAN/WAN, Routing/Switching protocols, Network Security)