JPMorgan Performance Scorecard Associate 

Philippines, Quezon City 

576817156

Job Responsibilities:

• Provide performance insights through data storytelling and visualization of various statistical models, such as Performance distributions, Outlier analysis, Descriptive statistics and Regression analysis
• Deliver performance scorecard goal calibration by reviewing operations historical performance
• Deliver performance scorecard goal calibration by recommending goals/step goals vs business targets.
• Deliver performance scorecard goal calibration by running and modeling performance measures to normalize performance distribution.
• Deliver performance scorecard goal calibration by running pilot programs for new scorecards/ Key Performance Indicators
• Deliver performance scorecard goal calibration by collaborating with the Business Analyst Leads, the business and functional teams (ie. Human Resources) in implementing scorecard changes.
• Build balanced scorecard solutions to business areas not yet supported by International Consumer Banking-wide scorecard dashboards.
• Align book of work to privacy and data governance principles and expectations and ensure robust controls are being observed.
• Collaborate within a scrum team--working closely with other functional groups within the Performance, Reporting, Insights Team.

Required qualifications, capabilities, and skills

• 7+ years in a business analytics/data-related role AND statistics within contact centre operations.
• Advanced excel skills (ie. Index Match, xlookup, Analysis Toolpak, Visual Basic for Application, etc)
• Excellent user of Microsoft Office products (Powerpoint, Excel, etc)
• Strong data visualisation skills and ability to tell a compelling data story.
• Strong analytical and problem-solving skills, communication skills (verbal and written), and presentation skills.
• Hands on experience of various statistical software
• Ability to articulate complex data to non-data users in a way that would be easily understood.
• Strong inter-personal skills with ability to forge strong relationships with key stakeholders
• Effective organizational skills including ability to manage own workload and deliverables

Preferred qualifications, capabilities, and skills

• Highly experienced in data wrangling tools (ie Structured Query Language, Alteryx), certification a plus
• Experience working Agile and using JIRA/Confluence is a huge plus.