Salesforce Senior Customer Success Manager Mulesoft/ API Solutions 

Spain, Community of Madrid, Madrid 

576156328

Job Category

Job Details

Your Impact● Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.● Help your customers achieve their business goals and outcomes on the MuleSoft platform by:

• Coordinating the completion of the Signature Success catalog of services as required for your customer.

• Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer.

• Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

● Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
● Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
● The CSM may be required for occasional travel to customer sites, depending on the customer’s need.
Minimum Requirements

• Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

• Experience with MuleSoft and/or a relevant competing platform.

• 4+ years’ experience in management consulting services

• Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.

• Skills for analysing technical concepts, translating them into business terms, and mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

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