HP Unit Manager -Customer Support 

India, Karnataka, Bengaluru 

576030414

Responsibilities
•

• Supervise a team primarily comprised of Supervisor I, non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope. including directing daily work activities/priorities, people recruitment and development, cost management,.
• Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
• Services are provided on standard, specialized or complex systems.
• Role is primarily tactical in nature. ' Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
• Resolve/monitor routine escalations, as appropriate.

Typically requires Bachelor's degree or equivalent experience, 4-6 years related experience and project or team management experience.

• People management responsibility.
• Demonstrate some in-depth knowledge of corporate organization and policies.
• Demonstrate business, technical or functional knowledge at the mastery level.
• Demonstrate administrative or operations knowledge.
• Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
• Demonstrate management capability.

Full time

No shift premium (India)

Not Specified

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