Microsoft Software Engineer II - Customer Experiences 

Taiwan, Taoyuan City 

575779999

This position will require you to work on occasion, a rotational on-call schedule during holidays, evenings, and weekends.

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• 2+ years’ experience in software engineering or systems administration with Windows Client/Server.
• 2+ years’ experience in customer-facing site reliability, service engineer role or support engineer roles.
• Experience troubleshooting and data/log analysis skills (Perfmon/XPerf/ETL/ETW).
• Experience with debugging native C/C++ and managed code C# using Windbg.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Technical proficiency, troubleshooting and learning attitude towards Microsoft M365 technologies.
• Ability to read and analyze C/C++ / C# / code and perform source code level investigations .
• Windows on Azure cloud platform (Virtual Machines/Containers/Hypervisor/Virtualization) Reliability and Performance.
• Experience with scripting language-based development (PowerShell, VB Script).
• Working knowledge of Microsoft Intune, Microsoft Entra and Device Management.
• Experience with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services.
• Knowledge on the Windows Updates space, specifically on Windows Autopatch and Windows Updates for Business (WUfB). Feature Upgrades, Quality Updates and Driver updates.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:2025.

Software Engineers (SWE) within Windows Servicing and Delivery are responsible for designing, building, and maintaining scalable software solutions that enhance the reliability, performance, and user experience of Windows. As a Senior SWE, you are expected to:

• Collaborate with cross-functional teams across Microsoft to gather requirements, align on technical direction, and deliver high-quality software.
• Analyze product usage patterns and customer feedback to identify opportunities for feature enhancements and performance improvements.
• Implement and validate software changes through rigorous testing and continuous integration practices to ensure quality and reliability.
• Demonstrate leadership by taking ownership of projects, driving technical excellence, and fostering a collaborative team environment.
• Engage with other engineering teams to conduct code reviews, share best practices, and contribute to architectural decisions.
• Utilize debugging tools, performance profilers, and source code analysis to diagnose and resolve software issues efficiently.
• Maintain a customer-focused mindset by building intuitive, performant, and secure software that meets user needs and expectations.