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Dell Technical Support Engineer - L1 Server 
India, Karnataka, Bengaluru 
574885525

27.07.2024

on ourto do the best work of your career and make a profound social impact.


What you’ll achieve

As a Technical Support Engineer, you will resolve Enterprise Server based Complex Technical Issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will Collaboratively Work with L2 / L3 from Hardware and Software (Operating System and SysMan) perspective.

You will:

  • Be part of a 24x7 High Complex Customer Facing Technical Team, working out of Bangalore.

  • Work Closely with L2 / L3 to provide Feedback to Engineering Team on the Products supported.

  • Stay updated with the New Enterprise Technology, via constant Trainings and upskill programs.

Essential Requirements
  • Bachelor’s Degree

  • 2 - 4 Years of experience in Technical Support Role.

  • Commendable work ethics; interpersonal skills; phone etiquette and good learning curve.

  • Strong problem-solving and logical troubleshooting skill

  • Good Understanding of Motherboard Architecture; Hardware Knowledge; RAID Concept and Operating System.

Desirable Requirements

  • Certification with respect to Server, like Server+ / PowerEdge Associate….

  • Certification on Operating System