Intel Workplace Operations Manager 

Malaysia, Penang 

574679850

We are looking for candidates with an entrepreneurial mindset, and strong knowledge of facilities management and site services. This position requires strong customer service acumen to support a diverse onsite clientele. This individual needs to be employee experience-oriented and have a hospitality approach. This is a full-time onsite based in Penang and reports to the Director of Corporate Services. This role requires Domestic and Global travel at 20 percent.

Responsibilities but not limited to:

• Manage day-to-day operations of the site, ranging from custodial to life-safety, space planning, food and beverage, events, and all maintenance programs and services in-between.
• Deliver programs and services to support our onsite facilities and workforce in the region.
• Work closely with colleagues, cross-functional teams, and leadership to promote wellness and productivity.
• Ensures the facility procedures and policies comply with all regulations in each applicable jurisdiction (e.g., local, state, federal, national, Foreign Trade Zone).
• Ensure building systems and structures are inspected, perform analysis, and forecast repairs or renovations.
• Oversee services contracts and manage partners / suppliers' relationship.
• Responsible for suppliers and vendors service performance, including operational and business reviews, monitoring and driving vendors to meet Altera/Intel service level agreements (SLA) and key performance indicator (KPI) requirements.
• Organize and strategize the employee experience and programs.
• Manage employee engagement to include leadership and key stakeholders.
• Oversee site budget and partner with finance and procurement team.
• Implement infrastructure projects.
• Manage local safety, food service, security, janitorial, and facilities-related concerns and communicate status and updates effectively.
• Manage incident and communications activities.

Behavioral Traits

• Demonstrate problem solving and critical thinking skills.
• Self-starter capable of driving results without supervision.
• Exceptional organization, analytical, financial, verbal and written communication skills are required.
• Strong ability to multi-task and coordinate multiple projects simultaneously.
• Ability to prioritize activities effectively, while ensuring a high level of accuracy.
• Engage indirect reports and cross-functional teams.
• Must have strong management and attention to detail.

Minimum Requirements

• Bachelor’s degree in business administration, Hospitality, Project management, Operations, or related field
• 7+ years of experience in facilities management in tech or semiconductor industry.
• 7+ years of experience in collaboration tools (i.e. Microsoft Suite, Coupa, Asana, Ariba, Service Now)

Preferred skills and qualifications

• Master’s degree (or equivalent) in operations management, business administration, or related field

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing BenefitsThis role will require an on-site presence.