Microsoft Software Engineering 

Taiwan, Taoyuan City 

573493299

Required Qualifications:

• Bachelor’s degree in computer science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.

Additional Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred Qualifications

• Some full-stack SWE experience, including HTML/CSS/JS/TypeScript/jQuery, Strong UI/UX Design Principles, React/Angular, Python, Node.js, SQL, Kusto.
• Cloud-hosted application development experience (including Azure platform, App Insights, Azure DevOps, Azure OpenAI, Azure AI Search)
• Operational performance metrics using PowerBI, Azure App Insights, etc
• Domain knowledge

o Freshworks omnichannel support platform experience

• Self-starter attitude with the ability to own projects and quickly jump projects a variety of languages (C#, Java, React, Angular, Bicep, Terraform, etc.)
• Ability to monitor and support applications, prioritize enhancements and fixes.

As Software Engineer within AFO Customer Operations, you will develop and maintain key organization tools and platforms for interaction with external customer and internal stakeholders.

Day-to-day responsibilities will primarily include, but are not limited to:

• Maintaining an efficient UX through all changes and enhancements to the Freshwork omnichannel system
• Building and maintaining Freshdesk custom apps to support user workflows (Node.js)
• Building and maintaining proprietary tools that interact with Freshdesk (Python, C#, Java)
• Designing and maintaining the customer portal UX (HTML/CSS/JS/Liquid; UI/UX Design Principles)
• Maintaining clear documentation for all external, internal, and admin users of the platform.
• Reporting and management of data sources
  • Building and maintaining org PowerBI DB solution and data sources
  • Building reports to reflect on contractual KPI/SLA’s of external and internal stakeholders from key platformsx

o Internal user engagement: requirements gathering, solution specification, UAT, user feedback and enhancement requests

o Relationship management: building relationships with the internal user-base, to build an understanding of tool/process requirements and to foster collaboration

o Communicating changes, new processes, training, etc. to the users.