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BMC Senior ITSM Consultant 
Saudi Arabia, Riyadh Region, Riyadh 
571747447

11.07.2024
Description and Requirements

CareerArc Code

The Senior Consultant's primary responsibilities for the role are:
  • Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
  • Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
  • Understand enterprise scale, integrated applications from a process/business perspective
  • Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
  • Integrate BMC products to each other and third-party applications.
  • Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
  • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
  • Propose and implement the design for the Service Management Solution.
Success Behaviours:
You will be able to demonstrate:
  • Ability to work independently and provide quality output with minimal supervision/direction.
  • Understands and can articulate how the BMC solutions align to the Customer's needs.
  • Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
  • Cultivates satisfied, repeat Customers.
  • Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
  • Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
  • Builds and maintains strong relationships with internal and external key stakeholders.
  • Identifies new or emergent business opportunities with Customers and coordinates with BMC Account teams for follow up.
  • Achieves utilization target.
  • Executes projects in compliance with the processes and standards of BMC
  • Excellence delivery methodology.
Qualifications /Experience/Certifications:
  • Demonstrable experience in maintaining, designing and implementing Service Management solutions with Helix ITSM / Remedy.
  • Programming/Scripting – Shell scripting, Batch programming, Python, JAVA etc
Qualifications/Experience/Certifications (Desirable)
  • Understanding of different software development methodologies (Waterfall, Agile, etc.)
  • Cloud Computing experience
  • Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
  • Helix / Remedy product certification
  • Microsoft Project
  • Knowledge of effective use of SharePoint, Salesforce and OpenAir

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