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BMC Senior ITSM Consultant Saudi Arabia, Riyadh Region, Riyadh 571747447
11.07.2024
Description and Requirements
CareerArc Code
The Senior Consultant's primary responsibilities for the role are:
- Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
- Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
- Understand enterprise scale, integrated applications from a process/business perspective
- Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
- Integrate BMC products to each other and third-party applications.
- Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
- Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
- Propose and implement the design for the Service Management Solution.
Success Behaviours:
You will be able to demonstrate:
- Ability to work independently and provide quality output with minimal supervision/direction.
- Understands and can articulate how the BMC solutions align to the Customer's needs.
- Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
- Cultivates satisfied, repeat Customers.
- Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
- Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
- Builds and maintains strong relationships with internal and external key stakeholders.
- Identifies new or emergent business opportunities with Customers and coordinates with BMC Account teams for follow up.
- Achieves utilization target.
- Executes projects in compliance with the processes and standards of BMC
- Excellence delivery methodology.
Qualifications /Experience/Certifications:
- Demonstrable experience in maintaining, designing and implementing Service Management solutions with Helix ITSM / Remedy.
- Programming/Scripting – Shell scripting, Batch programming, Python, JAVA etc
Qualifications/Experience/Certifications (Desirable)
- Understanding of different software development methodologies (Waterfall, Agile, etc.)
- Cloud Computing experience
- Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
- Helix / Remedy product certification
- Microsoft Project
- Knowledge of effective use of SharePoint, Salesforce and OpenAir
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