In this role, you will:
- Support internal and external customers with inquiries and complaints regarding loan servicing needs
- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Act as primary loan servicing contact that involve construction monitoring and disbursements
- Monitor collateral and preparing payoff letters, releasing collateral
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
- Experience in Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
29 Aug 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.