Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients. Our ultimate goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding and account opening processes.
Onboard new client relationships and additional members by completing client risk profiles and process relationship updates using Citi onboarding applications
Process account opening or maintenance requests in a timely manner
Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners
Ensure all documentation received is current, accurate and complete.
Partner with KnowYourClient (KYC) Teams, the Account Opening division, and other product partners to ensure expedient, efficient and seamless processing
Perform KYC refresh activity for FPI clients as per the scheduled timelines.
Process Fresh Registration for FPIs by coordinating with client for Documentation as laid down by SEBI under per the FPI regulations 2019.
Coordinate with DDP (Designated Depositary Participant) and ensure the registration is completed within the SLA
Perform FATCA / CRS validations for client tax documents.
Provide the highest level of customer service and teamwork to Banking teams and other internal partners
Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
Engage with technology to design, build, and test new or updated applications
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Previous relevent experience preferred
Knowledge on FPI Regulation is preferred
Prior experience in managing DDP operations, FPI registration etc are preferred
Relevant experience in FPI registration and renewals preferred
Licensing (Series 7, 63 and 65 or 66) beneficial but not required
Self-motivated, proactive, and eager to improve existing processes Extremely detail oriented Excellent team player Strong ability to multi-task, prioritize, and work well under pressure Strong verbal and written communication skills
Demonstrated interestin the fields of operations and compliance