Nvidia Technical Account Manager Networking Hardware 

China, Guangdong Province, Shenzhen 

56964208

What you’ll be doing:

• Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions.

• Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls.

• Address customer issues that arise during installation, operation, maintenance, product application, or when dealing with interoperability matters with other vendors.

• Actively participate in cross-functional team meetings and offer valuable feedback to the Engineering and Marketing departments regarding product requirements, customer experience, and support tools.

• As a technical expert, develop, redefine, and document best practices to share with internal teams (Support and R&D) for the enhancement of support processes.

• Conduct site visits and engage in conference calls with customers as needed.

What we need to see:

• BS, MS, or PhD. or equivalent. Strong academic background in Computer or Electrical Engineering, Computer Science, or related degree.

• Computing system knowledge.

• 6+ years of work-related experience in high speed signal, system build, network or GPU.

• Strong expertise in python and Linux.

• Familiar with hardware develop tools, scope and testing of signal integrity.

• Excellent communication and planning skills, while being self-motivated with a focus on execution and quality

Ways to stand out from the crowd:

• Strong background and project experience in server and NIC design.

• Experts on signal integrity and optical modules.

• System designer and architect from CSP, OEM and ODM, or application engineering background from semiconductor companies.

• Willing to share.

• Knowledge in NVIDIA platform.