Overseeing the creation and review of Knowledge and Content Management for Customer Success colleague, customer and partner consumption
Focus on outcome-based knowledge and content management, considering impact to BMC Customer Success VSEM and customer outcomes
Support with resource allocation for new projects, ensuring that people with the appropriate skills and experience are assigned. Track, record and approve timesheets relating directly to resource allocation
Proactively identify and contribute to delivery of process improvements
Oversee delivery of projects relating to knowledge and content creation, to support our service offerings and proactive digital adoption campaigns
Assisting with defining project scope, objectives, and deliverables
Creating a detailed project timeline
Monitoring project progress, ensuring adherence to timelines, and managing any deviations proactively
Identify, assess, communicate and manage project risks and issues throughout the project lifecycle
Adhere to project management best practices, methodologies, and quality assurance measures
Staying informed about changes in BMC products, service offerings and deliverables, ensuring timely delivery and mitigating risks effectively