JPMorgan Infrastructure Engineer II- Production Support 

India, Karnataka, Bengaluru 

568714246

• Applies technical knowledge to assignments with a defined scope such as testing the performance of the infrastructure and understanding and verifying that requirements were successfully met
• Drives results, collects and analyzes monitoring data in test and production, and sees assignments through to completion
• Carries out day to day work assignments with some guidance and within documented parameters
• Escalates issues to appropriate leaders
• Develops considerations for upstream/downstream data and systems or technical implications
• The role requires the use of one or more High Security Access (HSA) systems, with enhanced screening needed for successful completion prior to starting employment or assignments.
• Produce operational and development expertise in building proactive monitoring systems, contributing to automatic healing and recovery during system failures.
• Collect, analyze, synthesize and develop visualizations and report on application/system health, uptime, performance improvements, change/capacity management of supported services.
• Foster strong relationship & engage with the development team throughout the life cycle to help build for reliability, Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring.
• Proactively identify hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure disciplines concepts and 2+ years applied experience
• Proficient knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• General knowledge of one specific infrastructure technology and moderate proficiency in relevant scripting languages (e.g., Scripting, Python, etc.)
• Experience with cloud technologies with the ability to operate in and migrate across public and private clouds
• Basic technical knowledge of additional technical domains
• Proficient in platform skills (Linux, UNIX and Windows) and application/middleware support knowledge.
• Extensive experience with Automation and Configuration tools like Ansible/Puppet/Chef
• Proficient in scripting & programming languages like Python/Java.
• Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation
• Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as AppDynamics/Dynatrace, Splunk, Grafana etc.
• Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices.

• Understanding of concepts and principles behind DevOps and SRE.
• Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred.