Job responsibilities
- Provides guidance to immediate team of software engineers on daily tasks and activities
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Develops secure high-quality production code, and reviews and debugs code written by others
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
- Adds to team culture of diversity, equity, inclusion, and respect
- Develop back end features and front end user interfaces which contribute to visualizing the voice of the customer and agent performance
- Contribute to the integration of machine learning models to solve complex business problems and enhance ML-driven applications
- Optimize machine learning models for performance and scalability leveraging cloud based resources
- Demonstrate the ability to continuously learn and stay updated with latest AI and machine learning advancements
- Sets the overall guidance and expectations for team output, practices, and collaboration
- Anticipates dependencies with other teams to deliver products and applications in line with business requirements
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
- Experience leading technology projects
- Substantial experience with Python, SQL, CI/CD pipeline, Github, AWS or Azure or GCP required
- Demonstrated experience with web application development using core Javascript, NodeJS, npm, React.js, React, HTML, SCSS/SASS and CSS
- Understanding of various machine learning algorithms, including supervised and unsupervised learning, neural networks and reinforcement learning
- End-to-end working knowledge on how a machine learning product is built
- Familiarity with MLOPS and components in MLOPS ecosystem
- Experience managing technologists
- Proficient in automation and continuous delivery methods
- Proficient in all aspects of the Software Development Life Cycle
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Preferred qualifications, capabilities, and skills
- Experience working at code level