Cybereason Technical Support Engineer 

Ireland 

567609606

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.

In this position you will:

• Handle incoming support cases and calls of existing and new customers under defined SLA’s
• Find creative, out of the box solutions to unique problems
• Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
• Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
• Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base

Must have-

• Minimum 1-2 years of support experience working on a wide range of security products.
• Hands-on experience with Linux
• Hands-on experience with troubleshooting on Windows environments (client and server)
• Hands-on experience with Network and\or Endpoint Security Products
• Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
• Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
• Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
• Strong English communications skills - written and verbal
• Team Player with collaborative work style - A Must!
• Naturally curious and excited to learn new technologies
• Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels

Nice to have-

• 1-2 years relevant work experience in the XDR/SIEM security domain.
• Working knowledge of big data platforms such as Google Chronicle, Elasticsearch, or Splunk
• Proven experience with Bash and Python
• Experience with databases
• Windows troubleshooting tools & skills
• Experience with Apache, Tomcat or Java
• Experience with AWS/GCP
• Experience with Jenkins, Ansible and Puppet
• Practical knowledge and hands-on experience in Offensive Security