Citi Group Teller - Branch Operations Dhaka 

Bangladesh, Dhaka Division, Dhaka 

567533823

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates
• Identify referral opportunities for new products and services based on client’s financia goals
• Educate clients on digital and self-service opportunitties offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
• Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years’ relevant experience
• Demonstrated sales and customer service experience in retail or financial setting
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• Bachelors/honors degree or equivalent. Bachelor's of Business Administration is (B.B.A) is preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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