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Limitless High-tech career opportunities - Expoint

Monday Strategic Customer Success Manager 
United States, New York, New York 
567169683

28.07.2024

Please note this is a hybrid role in our NYC office.

About The Role

Please note this is a hybrid role in our NYC office.

Client Relationship Management:

  • Develop and maintain strong, long-lasting relationships with key stakeholders at Fortune 100 accounts.
  • Act as the primary point of contact for executive-level clients, ensuring alignment between client needs and company objectives.
  • Serve as a trusted advisor to clients, offering strategic guidance and innovative solutions to meet their business goals.

Strategic Planning & Execution:

  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Develop and execute comprehensive account plans that drive product adoption, client satisfaction, and business growth
  • Collaborate with clients to understand their business challenges and objectives, aligning our solutions to deliver tangible results.
  • Lead strategic discussions with clients to identify opportunities for expansion, upselling, and deepening engagement.

Project Management & Deployment:

  • Oversee the deployment of our products to large-scale user bases, ensuring successful implementation and a seamless transition from pre-sales to post-sales.
  • Coordinate with cross-functional teams including Product, Professional Services, Sales and Support to manage project timelines, resolve issues, and deliver on commitments.
  • Track and report on project progress, performance metrics, and key milestones to both internal teams and clients.

Customer Success Strategies:

  • Develop and implement best practices for customer success, including onboarding, training, and ongoing support.
  • Analyze customer feedback and performance data to drive continuous improvement in the product and customer experience.
  • Share insights and trends with internal teams to inform product development, marketing strategies, and support initiatives.
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Team Leadership & Mentorship:

  • Provide mentorship and guidance to junior team members, sharing knowledge and expertise to elevate the overall effectiveness of the Customer Success team.
  • Lead by example, demonstrating a commitment to excellence and a customer-centric approach in all interactions.
  • Spearhead internal cross-functional improvement projects
Your Experience & Skills
  • 7+ years of B2B SaaS customer success, account management or consulting experience working with companies that have more than 20K employees
  • Grit and growth mindset, an ability to thrive in ambiguity
  • Positive attitude, empathy, and high energy
  • Strong executive-facing communication skills
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

Visa sponsorship for this role is currently not available.


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