MSD Technical Manager Identification 

Australia, Queensland 

566803252

Job Description

Technical Manager Identification

• 12 months, full-timeposition with competitive renumeration and benefits

• Ideal candidate will be based in QLD, NSW or VIC (located in close proximity to an airport)

• Australia wide travel required for this opportunity

• Join a growing, yet already successful market with a dedicated and welcoming team

• Upskill and growth in an area your passionate about, whilst being fully supported and encouraged

• Join a Trusted Global Leading Animal Health organisation

Responsibilities include, however not limited to:

• Facilitate technical customer support for the identification portfolio, to both internal and external stakeholders

• Follow complaint and product failure investigation and management processes, ensuring accurate record keeping and reporting both internally, and to relevant external parties;

  communicate with and support end users and the sales team as required to address product complaints, ensuring a customer centric approach and a high level of customer service, including on farm visits periodically to investigate complaints

• Measure & report on complaint reports, working with internal Quality Assurance colleagues, regional and global teams to escalate and address issues as required and seek solutions or resolution; take leadership in identifying process and workflow improvement and implementation, ensuring input is received from all relevant stakeholders in relation to complaints and below expectation product performance

• Co-ordinate prioritisation processes to manage technical support in a timely & efficient manner, consistently maintaining a customer centric approach

• Be a technical identification expert for business strategy development and contribute to strategy implementation and activities, within the Australian strategic plan, collaborating with sales and marketing functions, and the broader Technical team

• Develop technical training modules for sales, marketing and other internal teams to ensure a high level of technical knowledge internally

• Build and implement training for end users and customers, collaborating with the sales team, to provide a high level of customer understanding of the company portfolio, and a high standard of customer care

What You Must have

• Prior solid and well demonstrated technical experience in animal health, livestock equipment, identification & traceability or related industries

• Science based degree or similar qualification, with understanding of scientific trial design, and the ability to interpret technical data

• Experience dealing with regulatory processes, or working within a regulated environment advantageous

• Strong understanding of agricultural industries including dairy, sheep and beef production systems

• Ability to develop, document and deliver technical and training resources with the ability to impart technical knowledge with a variety of audience types

• A high level of organisational skills, with flexibility & agility to move from one priority to another with ease, and the ability to manage competing priorities under pressure

• Interpersonal effectiveness, with proven ability to collaborate and establish strong relationships and the ability to engage with all levels of employee within the business

• Drive to succeed with a passion for customers and delivering a high level of customer service and satisfaction

• Commitment to improving customer experience at all relevant business touchpoints, and experience creating process and structure to ensure a high level of customer satisfaction

• Excellent professional judgement, decision-making and problem-solving capabilities, with the ability to act decisively using evidence-based reasoning

• Well-developed strategic and innovative thinking to execute organisational vision, with a focus on technical deliverables

• Effect and maintain a high standard of communication and co-operation with all internal and external parties, working closely with sales, marketing, finance, other technical and operational divisions as required

What You Can Expect

• Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation

• Flexibility and opening doors to other opportunities and skillsets

• Joining acollaborativeteam oflikeminded individuals

Current Contingent Workers apply

Hazardous Material(s):

Job Posting End Date:05/25/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.