EY GDS Consulting_Senior Mainframe Application Support 

Philippines, Taguig 

566033521

Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have adjacent and/or sufficient experience.· Act as the first point of contact
· Monitor jobs, production processes, systems availability, latency and overall system health
· Create Incidents / Service Requests and assign to teams
· Product incident reports
· Perform initial analysis and resolution for the layers defined in scope
· Establish understanding of application, platform layers defined in scope
· Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational
problems and provide acceptable workaround or resolutions to identified issues/defects
· Escalate further to L3 within a reasonable period with analysis and findings
· Triage, resolve, and conduct RCA
· Identification, classification, prioritization, and remediation of system issues
· Produce reports on defect/problem reporting data
· Build tools or establish processes to quickly triage issues and discover failures across the technology stack
· Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence
· Create and update support knowledge database
· Lead the documentation process for overall application support

· Provide responses to functional / technical queries,
· Perform periodic application maintenance
· Participate and provide support on various application migration activities
· Propose and/or participate in any support team continuous improvement initiatives and implement these
improvements, as needed
· Understand the use of service delivery metrics
· Monitor and report on regular production activities, which are subject to Service Level Agreement (SLA) or Operational Level Agreement (OLA) such as job activity, transaction processing, network activity, database activity· Ability to work in a fast-paced production environment
· Excellent analysis and troubleshooting skills
· Ability to work independently and as part of a team with minimum supervision
· Understanding of software development lifecycle and best practices
· Excellent communication skills (written and spoken English)
· Experience in working for large Financial Services client
· Keen attention to detail
· Have exposure to working in shifts and/or on-call support
· Has successfully demonstrated domain of most skills and technologies on several relevant projects
· Exposure to various job and process monitoring tools

· Must Have:
· Intermediate level knowledge of Mainframe and Cloud based applications
· Cobol Application Support: Cobol, JCL, IMS, Insync, Control-M, VSAM or relevant mainframe technologies
· DB2, Data Warehousing
**Intermediate : has hands-on experience working on that technology, can troubleshoot w/in the technology, can read scripts or do scripting, and know the key commands

· Technical Application Support (Level 2) experience (5-8 years)
· Education: Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, Mathematics, Actuarial Science, or adjacent/related fields
· Nice to Have:
· DevOps experience
· Experience and be comfortable working closely with global teams
· SQL, PL/SQL, Windows Unix scripting knowledge
· Control-M and .Net experience
· System administration knowledge
· ITIL Certification
· Familiarity with ServiceNow Automation and ticketing
· Familiarity with Javascript, JQuery, Java, J2EE/Webservices Technologies (e.g., EJB, Servlets, JDBC, JSP, SOAP, RPC) Struts, SOA Architecture, Spring, Weblogic or Websphere Methodologies

We want people who understand the challenges of working in a professional services environment and are focused on achieving and delivering the best for our clients. We want people who have a clear sense of personal and professional accountability and know how to build relationships by doing the right thing.· Support, coaching and feedback from some of the most engaging colleagues around
· Opportunities to acquire new knowledge and skills to progress your career
· Engaging culture that promotes work-life balance and personal effectivenessApply now.

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