Uber Head Partner Success Delivery Integrations 

United States, West Virginia 

565973007

What You'll Do:

• Build and lead a high-performing Partner Success team, responsible for managing relationships with our integration partners (e.g. POS systems).
• Own KPIs related to partner performance including onboarding speed and operational quality.
• Drive quarterly business reviews with partners, ensuring that both sides are meeting commitments and identifying opportunities for growth and improvement.
• Drive the adoption of new API endpoints, features, and products by working closely with partners and ensuring their success.
• Act as the voice of the partner within Uber Eats, bringing valuable feedback to internal teams including product, engineering, and operations to improve our offerings and drive better business outcomes.
• Serve as the internal "quarterback" cross-functionally with internal teams (e.g., Business Development, Sales, Engineering) to implement partner-related initiatives.

Basic Qualifications:

• Minimum 6+ years of experience in business operations, customer success, partner management, or related roles, preferably within technology companies
• 2+ years' experience leading a team of CSM's, Solutions Engineers, Partnership Managers or related
• Proven track record of managing complex relationships with B2B partners or customers
• Data-driven approach with experience in setting and achieving key performance metrics (KPIs) for operational success
• Bachelor's Degree

Preferred Qualifications:

• 8+ years' experience in business operations, customer success, partner management or related roles
• 4+ years' experience in people management/leadership
• Familiarity with APIs and integration partnerships
• Strong team-building skills, with experience in building new functions from the ground up
• Excellent communication and relationship-building skills; capable of persuading both technical and business stakeholders to take actions that will drive positive business outcomes for both sides

For New York, NY-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .