Citi Group CTSM KL Vice President Senior Manager Client Services- Hybrid 

Malaysia, Kuala Lumpur 

565961360

Shape your Career with Citi

Citi’s

Vice President, Senior Manager Client Services- (Hybrid)based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Client Delivery Senior Mgr. accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

• This role will manage reconciling and processing positions related to Corporate Action , Transaction Management and Taxation events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action, Proxy events and Trade/Settlements
• Responsible to manage functions such as technology and non-technology projects, financial and business initiatives
• Build key relationships within all levels of the organization
• Monitor project status and communicate effectively to key stakeholder project members, of any associated risks to the project
• Manage and communicate timeliness and deliverables to all members of the team
• Communicate to senior managers the need for key procurement items resulting in budget overruns
• Manage senior management presentations, conference calls and projects
• Provide status reports to include current and next action steps, tasks, documents and information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• Qualifications:

• BS/BA degree or equivalent combination ofeducation/experience;Masters Degree Preferred
• 6-10 years of experience
• Subject matter expert in at least 2 areas of the function
• Senior level experience in a related role
• Commensurate people management experience

• Education:

• Bachelor’s/Universitydegree, Master’s degree preferred

Time Type:

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